It was New Year’s Eve at about 7 PM. It was my first night waiting tables at a fine-dining restaurant in Roanoke, VA. Although just 22, I’d already been waitressing for 6 years. This was the fanciest restaurant that I’d ever worked at by a long shot. However, no one…

Change management is how we respond to changes going on both inside and outside of the organization. These changes cause impacts. In some cases, we understand what’s at stake and may even hire a change management team to lead the change. Other times we don’t notice and don’t respond; in…

Imagine a large sailboat at sea, skipping across the water on a beautiful day. The day is perfect for sailing. There’s a light breeze, and the crew is relaxed and confident. Everything seems so meant to be. Now let’s imagine a second sailboat just like the first, with the same…

When it comes to software deployment, those of us in IT see the same thing over and over again. The business users complain to leaders about existing systems. Leaders gain approval for new systems with better capabilities. Then, as implementation draws near, the business users express their displeasure at having…

Many organizations are on the brink of a leadership crisis and don’t even realize it. The type of leadership that is needed now is entirely different than it was just three years ago. Up until now, with just a few slight modifications, traditional top-down leadership has pretty well stayed intact…